Service & Troubleshooting Support
The dedicated team at Smith Thompson Home Services is devoted to providing our customers with easy-to-understand service and troubleshooting support. Our service and troubleshooting resources below can help you find system user guides for DSC and Honeywell systems and explore equipment upgrade options. You can also navigate phone line changes, troubleshoot beeping smoke detectors, and easily schedule service calls for repairs. If you can’t find the answers to your questions within the resources below, call our tech support department at 972-526-8500 and select option three. Tech support hours are Monday through Friday, 8 a.m. to 6 p.m., and Saturday, 9 a.m. to 3 p.m.