MONITORING CENTER

Our customers are monitored by our own private, UL certified facility.

  • 24-hour security & fire monitoring. 
  • Your monitoring is NOT outsourced to a 3rd party.
  • Everything is done in-house, right here in Plano, Texas.
  • Full quality control means the fastest response times.
  • State License B-02469.
Watch video

UL Certification Video

Just a few highlights

  • Dual uninterruptible power supplies & diesel generators
  • Fully redundant servers, including a set of back-up servers.
  • Fully redundant telephone networks, and independent system on-site.
  • Underground and completely supervised utilities.
  • Entire building access controlled, and under 24-hour surveillance.
  • UL approved disaster recovery plans

What to expect if your alarm is triggered

FRIENDLY REMINDER: BE SURE TO KEEP AN ALARM PERMIT ACTIVE WITH YOUR CITY. A trained dispatcher immediately calls you on the numbers you previously designated. If the dispatcher does receive an answer when they call, we’ll verify your verbal password (your numerical keypad code is confidential to you), and at that point, you can decide to order dispatch, or if you would like us to disregard. If the dispatcher doesn’t receive an answer, the police or fire department is dispatched to your home immediately.

What our customers say

100% Satisfied

From the first phone call to the actual use of our security system we have been 100% satisfied! The technician was knowledgeable and courteous. He was able to answer all my questions and get the system up and running in no time. Thank you Smith Thompson Home Security for making our home more secure and at an affordable price to do so!!!!

Happy Customer Dallas, TX

We had a great experience with Smith Thompson

Recently for our home in downtown Houston! I was referred to Smith Thompson by a friend after expressing frustration with some of the larger brands that lock you into a 3-year contract. We called to inquire about the most cost-effective…

Excited Customer Houston, Texas
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Official Home Security Company of the Dallas Mavericks