Service & Troubleshooting Support
The dedicated team at Smith Thompson Home Services is devoted to providing our customers with easy-to-understand service and troubleshooting support. Our service and troubleshooting resources below can help you find system user guides for DSC and Honeywell systems and explore equipment upgrade options. You can also navigate phone line changes, troubleshoot beeping smoke detectors, and easily schedule service calls for repairs. If you can’t find the answers to your questions within the resources below, call our tech support department at 972-526-8500 and select option three. Tech support hours are Monday through Friday, 8 a.m. to 6 p.m., and Saturday, 9 a.m. to 3 p.m.
Equipment Upgrades
To add additional devices to your system, please call 972-526-8500, and press option #1 for the…
Phone Line Changes
If you’re not set up with our wireless monitoring transmitter and being monitored over…
Beeping Smoke Detectors
Monitored smoke detectors that alarm companies install and maintain, do not beep. If there is an issue…
Scheduling Service Calls
Our Tech Support Department schedules repair service calls. They can be reached at 972-526-8500, press option…
Family Owned Dallas Home Security Company Since 1978
We are the largest independent alarm company in Texas, family owned and operated since 1978. Two generations of family are on the job, and now offering multiple home services.
No Contracts. No Price Increases.
