How Smith Thompson Gets Customer Service Right

Smith Thompson Home Security: A Lesson in Customer Service

For over 40 years, Smith Thompson Home Security has been committed to providing top-quality home protection services for Texans. Steadfast in their dedication to clients’ individual needs, Smith Thompson has maintained an A+ rating from the Better Business Bureau and continues to grow its customer base across the state.

A customer’s options for security solutions seem to multiply each year, with more and more new companies entering the market looking to turn a quick profit. When the choices feel endless, making a wise decision for you and your family’s safety can be difficult. How has Smith Thompson remained such a solid choice? The answer, according to founder Mark Thompson, can be found in his own family’s tragedy.

After Thompson’s father was killed by a drunk driver in 1978, the family returned from the out-of-state funeral to find their mother’s home in shambles, violated by burglars and robbed of valuable possessions. “Occasionally I hear the words ‘You have no idea how I feel’ when clients tell me about their horrible burglary,” Mark says. “Unfortunately, I know exactly how they feel.” True to the resilient spirit of Texas, Mark channeled that difficult experience into starting his new home security business.

Today, four decades later, Smith Thompson stands on a strong foundation of integrity and understanding. The company has remained local to the Texas market and continues to grow its base of satisfied customers. According to The Home Security Advisor, Smith Thompson has set up over 100,000 new accounts since opening for business.

Communicating specific security needs and concerns is critical to effective customer service, and that’s where Smith Thompson shines. Over 200 customer reviews available from the Better Business Bureau average a five-star rating, and many testimonials mention attentive service, honest and knowledgeable technicians, and low monthly rates. Their contract-free policy sets Smith Thompson apart from larger companies, and their reasoning is refreshingly simple: “We want you to stay because you want to, not because you’re forced to.” They’ve built their business on 40 years of listening to the needs of Texans, and new customers reap the benefits of that wisdom.

A Community Team Player

While Smith Thompson takes pride in its uniquely personal approach to customer service, those values extend to its presence in the community. Inside the offices and 24-hour central monitoring center, employee well-being is a cornerstone of daily operations. Working in home and small business protection makes for a serious environment, which Mark Thompson balances with a game room to help employees reduce tension.

Reflecting the company’s local pride, the office kitchen is designed with a Dallas Mavericks theme. As the official home security company of the Dallas Mavericks, Smith Thompson enjoys the fun side of corporate sponsorship. However, partnering with the beloved basketball team is about much more than decoration.

Each year, Smith Thompson gives back to the community by presenting A Blue Tie Affair, a fundraising ball in support of the nonprofit Mavs Foundation. Beneficiaries have included Café Momentum, the Dallas Holocaust Museum/Center for Education and Tolerance, Focus On Teens and Metrocrest Services. Other projects supported by the event have included a reading and learning center, a computer lab, a basketball court and a holiday grant for various youth organizations. Among them is the Dallas Police Athletic League youth crime prevention program, which ties back to Smith Thompson’s lasting commitment to community safety.

Personal Approach, Powerful Protection

While home and small business break-ins are an unfortunate fact of life, the experts at Smith Thompson are focused on prevention and rapid, reliable service. Whether you’ve made the choice to install an alarm system for the first time or need to update existing equipment, there’s no reason to wait for your space to be violated. With affordable rates, easy-to-use technology and thorough, personalized service, Smith Thompson can help you deter threats before they appear at your door.

While the company is small and has timeless values, Smith Thompson’s security systems are modern and powerful. Customers can control their alarm systems from anywhere using mobile monitoring with a wireless device, and they can rely on motion and glass break sensors to secure the people and possessions they hold dear. Trusting that your home is safe when you’re away is priceless, and having that peace of mind while you’re at work or on vacation can make all the difference.

Our rate plan hasn’t changed in 40 years. Neither has our commitment to good customer service. 

No one knows the quality service and security needs of your area better than those that live nearby. Choosing Smith Thompson means choosing neighborly care with the formidable strength of experience. Contact Smith Thompson today to learn more about how they can put their four decades of home security expertise to work for you. 

Family Owned & Operated since 1978 in Texas

We own and operate our own UL listed dispatch center right here in Texas, and that’s how we’re able to offer high quality monitoring at a great price. We are the largest independent alarm company in Texas.

No Contracts. No Price Increases.

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What our customers say

100% Satisfied

From the first phone call to the actual use of our security system we have been 100% satisfied! The technician was knowledgeable and courteous. He was able to answer all my questions and get the system up and running in no time. Thank you Smith Thompson Home Security for making our home more secure and at an affordable price to do so!!!!

Happy Customer Dallas, TX

We had a great experience with Smith Thompson

Recently for our home in downtown Houston! I was referred to Smith Thompson by a friend after expressing frustration with some of the larger brands that lock you into a 3-year contract. We called to inquire about the most cost-effective…

Excited Customer Houston, Texas
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Official Home Security Company of the Dallas Mavericks