Checking Your System Power

To operate correctly, your Smith Thompson security system requires a direct connection to a main power supply. This electricity powers much of your system and ensures that the security features you depend upon are active while preventing the system from unnecessarily drawing upon the backup battery installed in your home as well. Note that some items, such as your security panel and certain other accessories, rely on battery power, and therefore are not directly powered by the system.

From time to time, you might wonder whether or not your system is receiving power appropriately and therefore, providing your home with active protection. Understanding how to check your system’s power status is quick and easy.

1. Locate the Main Power Supply

The power supply unit for your system plugs into a regular wall outlet inside your home. This item is most typically found plugged into the socket nearest to the main alarm box, which we usually install inside your master bedroom’s closet. In some cases, it may be installed elsewhere in the home, but always in an accessible location. The power supply should be nearby, and it resembles a large box, usually white.

2. Remove the Main Power Supply

You will need a small Philips-head screwdriver to remove the power supply from the wall, which is fastened to the outlet to prevent accidental power outages to your system. Remove the screw and set it aside in a safe place for later. Unplug the power supply from the wall and set it aside as well.

3. Test the Outlet

Using another appliance, such as a small lamp, a hairdryer, or something else that will clearly “turn on,” test the outlet. Plug your appliance into the same socket the power supply used and try to turn it on. Did it work? If the appliance did not work, you should contact a licensed electrician to request service promptly. Have the outlet repaired so that your system can function optimally. If the appliance did work, and your system was not receiving power when you began your test, please contact Smith Thompson and ask for the service department to learn about your next steps. If you were simply testing and already know that your system is working correctly, replace the power supply by screwing it securely back into the outlet – your system is now good and ready to keep your home and family safe once again.

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From the first phone call to the actual use of our security system we have been 100% satisfied! The technician was knowledgeable and courteous. He was able to answer all my questions and get the system up and running in no time. Thank you Smith Thompson Home Security for making our home more secure and at an affordable price to do so!!!!

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