Almost there, a few important tips!
You need to create your online account even if you are a long-time customer. Once you click on the Create Acount/Login button listed at the bottom of this page, you will see a ‘Sign-up here’ link on the bottom right hand corner.
To create your account, your email address must be on file with us. If you get this error screen during sign-up, you either don’t have an email address on file with us, or you have a different email address on file. If you don’t have an email on file, please fill out the form by clicking the button below ‘Add Email To Your Account’.
You will need your Subscriber ID or BillPayer ID. That is shown on your invoice.
Tip: If you choose to sign up for Autodraft, once you add a payment method, and assign it as your autopay card, be sure to click ‘Activate AutoPay’. It’s easy to navigate away from this page without actually activating it.
HINT: For Subscriber ID, make sure there are no hidden spaces at the end. For Subscriber Name- use your first OR last name only.